Klem Technologies LLC ("Klem", "we", "us") offers a 30-day money-back guarantee on paid Klem subscriptions.
1. Eligibility
If you are not satisfied with your Klem subscription, you may request a full refund within 30 days of your initial paid order date. This applies to first-time purchases of Pro Monthly and Pro Yearly plans.
2. How to Request a Refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:
- Visit paddle.net and enter the email you used at checkout to access your invoices, or
- Email us at hello@klem.app with your order details and we will forward the request to Paddle.
Refunds are typically processed within a few business days and returned to the original payment method.
3. Renewals
Subscription renewals (after the initial 30-day window) are non-refundable. You can cancel your subscription at any time via the customer portal in your account or through paddle.net; cancellation stops future renewals and you retain access until the end of the current billing period.
4. Contact
Questions about billing or refunds? Contact hello@klem.app.